Mobile Ticketing Guide
Check out the guide below for instructions on how to access your mobile tickets and scan into the UCLA Health Training Center on gameday and to manage your tickets through the South Bay Lakers Mobile App or Account Manager online.
Please note the following:
- South Bay Lakers digital tickets are mobile only.
- Add tickets to your mobile wallet for easy entry. At the gate, just tap or hold your phone near the reader to scan your ticket.
- Screenshots or printouts of mobile tickets are not valid for entry.
Read the Frequently Asked Questions (FAQ) for more info.
LOGGING IN
STEP 1
Open the South Bay Lakers App, click on the Tickets tab, and click Account Manager.
STEP 2
Click Continue. You can use your same login credentials as Ticketmaster.com to access South Bay Lakers Account Manager.
STEP 3
Sign in using the e-mail address on your account.
MANAGING YOUR TICKETS
STEP 1
Quickly view and send tickets directly from the South Bay Lakers app or SBLakers.com/AccountManager.
STEP 2
Click on each game to view your tickets and available management options.
STEP 3
Scan your tickets directly from your phone, or add to your mobile wallet for easy entry.
TRANSFERRING YOUR TICKETS
Transfer will be disabled at tipoff. If your transfer is not accepted by tipoff, tickets will be returned to your account.
STEP 1
Click on the desired game, click Transfer, select the seats you’d like to transfer, and click Continue.
STEP 2
Enter your recipient’s info and click Transfer. If you selected the Text Message option, you will be prompted to send a text to your recipient.
STEP 3
A link to accept the transfer will be sent to your recipient, who must accept the seat(s) prior to the start of the game.
ACCEPTING A TRANSFER
Transfers must be accepted prior to tipoff, or tickets will be returned to the sender’s account.
STEP 1
Click the Accept Tickets link in your email or text message.
STEP 2
Review transfer requirements and log in/create a new account to Accept the tickets.
STEP 3
Once you log in, the tickets are yours! Add tickets to your mobile wallet to make things easier once you get to the arena.
CANCELLING A TRANSFER
STEP 1
Click on the desired game, select the transferred seat(s), and click Cancel Transfer.
*Please note: Transfers can only be reclaimed before they have been accepted by the recipient.
STEP 2
Click Yes to cancel the tranfer.
STEP 3
Your ticket(s) will be returned to your account and available to manage.
DONATING YOUR TICKETS
Please note: Donations must be made through the Account Manager website at SBLakers.com/AccountManager. Donation is not available through the Mobile App.
STEP 1
Click on the desired game, click More, then click Donate.
Please note: Donate may not be available if the game is more than two weeks away, it is less than one hour before the game, or the donation limit has already been met.
STEP 2
Select the seat(s) you would like to donate and click Continue.
STEP 3
Choose the charity from the dropdown and click Continue.
STEP 4
Click Confirm to complete your donation.
Please note: Once you confirm your donation, you will not be able to reclaim the tickets.
Frequently Asked Questions
What is Account Manager?
Account Manager is the online portal to manage your South Bay Lakers Season Tickets. You can use Account Manager to quickly view, send, sell, donate, and scan tickets from your phone.
How do I get to Account Manager?
You can access Account Manager via sblakers.com/stmlogin or through the South Bay Lakers
Mobile App, available for both iPhone and Android.
Can I print my tickets?
There are no printed PDF e-tickets. All digital tickets will need to be scanned from a mobile device for entrance into the UCLA Health Training Center. To send your tickets to someone else, you will need to transfer your tickets through Account Manager.
What is ticket transferring?
Ticket transferring allows you to send tickets electronically to anyone with a valid e-mail address. With the South Bay Lakers Mobile App, you can text or e-mail a link to transfer your tickets. Once your recipient clicks the link, logs in, and accepts the tickets, they will be able to view their mobile tickets and add to their mobile wallet.
How does my recipient get the tickets?
Your recipient will need to click the link in the e-mail or text message they received and log into Account Manager, or create a new account. Once they log in, they will need to click “Accept” before the start of the game.
Why am I not able to transfer tickets for a game?
Transferring may not be available if tickets have already been transferred, the game has already started, or if the game has not yet been paid off. Please contact your Customer Service Specialist with any issues.
What happens if the original ticket shows up to the game after being transferred?
The guest with the original ticket will not be granted entry, and online transferring and reselling privileges may be suspended.
What is a Mobile Wallet?
Mobile Wallet stores your tickets digitally so that you don't need to log in to access your tickets at the game. To utilize your Mobile Wallet, be sure your phone is updated to the latest version.
Why isn't my ticket working in my mobile wallet?
Your phone may not be updated to the latest version, your ticket may not have been transferred correctly, or your account may be linked to a different Apple ID. Please click here for more info.
Where are the barcodes for tickets in my mobile wallet?
With Ticketmaster’s SafeTix, barcodes are no longer needed for tickets in Apple Wallet or Google Pay. Just tap or hold your phone near the reader to scan your ticket.
Additional Questions?
Contact the Season Ticket office at (310) 343-3131 or tickets@sb-lakers.com.
For questions on game day, please visit our Box Office at the UCLA Health Training Center, located to the right of the main entrance on the south side of the building.