Mobile Ticketing Guide

Check out the guide below for instructions on how to access your barcode and scan into
the UCLA Health Training Center on gameday and to manage your tickets through the South Bay Lakers Mobile App or Account Manager online.

Please note the following:

  • South Bay Lakers digital tickets are mobile only.
  • Mobile barcodes will be available starting 4 days prior to each game.

Watch the following video for instructions on accessing your mobile tickets.

 

Read the Frequently Asked Questions (FAQ) for more info.

LOGGING IN

Mobile Ticketing

STEP 1

Open the South Bay Lakers App, click on the Tickets tab, and click Account Manager.

Mobile Ticketing

STEP 2

Click Continue. You can use your same login credentials as Ticketmaster.com to access South Bay Lakers Account Manager.

Mobile Ticketing

STEP 3

Sign in using the e-mail address on your account.


MANAGING YOUR TICKETS

Mobile Ticketing

STEP 1

Quickly view and send tickets directly from the South Bay Lakers app or SBLakers.com/AccountManager.

Mobile Ticketing

STEP 2

Click on each game to view your tickets and available management options.

Mobile Ticketing

STEP 3

Scan your barcodes directly from your phone, or add tickets to your mobile wallet.
*Please note: Your barcode will be visible and mobile enabled starting 4 days prior to the game.


TRANSFERRING YOUR TICKETS

Transfer will be disabled at tipoff. If your transfer is not accepted by tipoff, tickets will be returned to your account.

Mobile Ticketing

STEP 1

Click on the desired game, click Transfer, and select the specific seat(s) you would like to send.

Mobile Ticketing

STEP 2

Choose your recipient’s info from the address book on your phone, or enter an e-mail address or mobile phone number manually.

Mobile Ticketing

STEP 3

Verify the recipient’s information and click
Transfer Tickets. If you entered a mobile
number, you will be prompted to send a text message.
*A link to accept the transfer will be sent to your recipient, who must accept the seat(s) prior to the start of the game.


ACCEPTING A TRANSFER

Transfers must be accepted prior to tipoff, or tickets will be returned to the sender’s account.

Mobile Ticketing

STEP 1

Click the Accept Tickets link in your email or text message.

Mobile Ticketing

STEP 2

Review transfer requirements and log in/create a new account to Accept the tickets.

Mobile Ticketing

STEP 3

Once you are logged in, the tickets are yours! Your mobile barcodes will be enabled and available to add to your Mobile Wallet starting 4 days prior to each game.


CANCELLING A TRANSFER

Mobile Ticketing

STEP 1

Click on the desired game, select the transferred seat(s), and click Cancel Transfer.
*Please note: Transfers can only be reclaimed before they have been accepted by the recipient.

Mobile Ticketing

STEP 2

Click Yes to cancel the tranfer.

Mobile Ticketing

STEP 3

Your ticket(s) will be returned to your account and available to manage.


DONATING YOUR TICKETS

Please note: Donations must be made through the Account Manager website at SBLakers.com/AccountManager. Donation is not available through the Mobile App.

Mobile Ticketing

STEP 1

Click on the desired game, click More, then click Donate.
Please note: Donate may not be available if the game is more than two weeks away, it is less than one hour before the game, or the donation limit has already been met.

Mobile Ticketing

STEP 2

Select the seat(s) you would like to donate and click Continue.

Mobile Ticketing

STEP 3

Choose the charity from the dropdown and click Continue.

Mobile Ticketing

STEP 4

Click Confirm to complete your donation.
Please note: Once you confirm your donation, you will not be able to reclaim the tickets.

Frequently Asked Questions

What is Account Manager?
Account Manager is the online portal to manage your South Bay Lakers Season Tickets. You can use Account Manager to quickly view, send, sell, donate, and scan tickets from your phone.

How do I get to Account Manager?
You can access Account Manager via sblakers.com/stmlogin or through the South Bay Lakers
Mobile App
, available for both iPhone and Android.

Can I print my tickets?
There will be no printed PDF e-tickets this season. All digital tickets will need to be scanned from a mobile device for entrance into the UCLA Health Training Center. To send your tickets to someone else, you will need to transfer your tickets through Account Manager.

What is ticket transferring?
Ticket transferring allows you to send tickets electronically to anyone with a valid e-mail address. With the South Bay Lakers Mobile App, you can text or e-mail a link to transfer your tickets. Once your recipient clicks the link, logs in and accepts the tickets, they will be able to view their mobile barcode starting four (4) days prior to the game.

What happens to my hard tickets after they’ve been transferred?
Once tickets have been transferred and accepted by your recipient, the original tickets will not be valid.

How does my recipient get the tickets?
Your recipient will need to click the link in the e-mail they received and log into Account Manager, or create a new account. Once they log in, they will need to click “Accept” before the start of the game.

Why am I not able to transfer tickets for a game?
Transferring may not be available if tickets have already been transferred, the game has already started, or if the game has not yet been paid off. Please contact your Customer Service Specialist with any issues.

What happens if the original ticket shows up to the game after being transferred?
The guest with the original ticket will not be granted entry, and online transferring and reselling privileges may be suspended.

Additional Questions?
Contact the Season Ticket office at (310) 343-3131 or tickets@sb-lakers.com.

For questions on game day, please visit our Box Office at the UCLA Health Training Center, located to the right of the main entrance on the south side of the building.